Testimonials

A thank you for our “help” and “professionalism” in collection of an overdrawn directors’ loan account from two directors.

We were appointed liquidators of an insolvent company where there was an overdrawn directors’ loan account owing from the directors.

The two directors, being husband and wife, were informed from the outset of our initial meetings that if the company enters into a creditors’ voluntary liquidation (CVL) we will pursue the amount due as liquidators. The reason for notifying them from the very start is so that they are fully aware of the position and there are no surprises; transparency is so valuable when advising directors of insolvent companies.

Once the company entered CVL, repayment of the monies owed were discussed and the directors’ own personal financial information was received to determine their affordability. Accordingly, an agreement was made and a repayment plan was implemented, covering a 12 month period.

“Thank you so much to you and your staff for all your help, advice and professionalism with the liquidation… It was very much appreciated”

The above was received in an email from the directors once the payment plan had concluded. It really does show that whilst a situation like this can be uncomfortable, distressing and difficult for directors, the human approach and working with the directors to repay the sums owed goes a long way in trying to minimise the difficulties with it.

Also, not only are the directors happy with our approach in collecting the overdrawn loan account, but also funds are now available for creditors of the company. Win:win all round.

We are fortunate to receive feedback from clients about the standard of communication we provide. Here, a client commented “If only others were as professional as you” and they expressed the level of service delivered by our staff far surpasses their expectations.

At BRI, we aim to ensure transparency at each stage of the process. We strive to take the time to explain each stage clearly and in order to reduce stress that clients may naturally feel when placing their trust in us.

It is this blend of practical guidance and genuine empathy that we believe sets us apart. Hearing that our clients feel supported, understood and well advised is the highest compliment we can receive and it reinforces our commitment to delivering a service that is both professional and personal.

“After speaking with you, I felt like a huge weight had been lifted. For the first time in six months, I was finally able to sleep properly again.”

At BRI, we understand that financial difficulties don’t just impact your bank balance – they affect your wellbeing, confidence and mental health. Our approach to insolvency advice is centred on compassion, clarity and genuine support. We take the time to listen, understand the pressures you’re facing, and guide you through every option with empathy. By combining technical expertise with a compassionate, client-centred approach, we help clients regain control, reduce stress and move toward a future where peace of mind, and restful sleep, become possible again.

“I’ve known John for over 3 years, and my firm regularly refers clients to him for both solvent and insolvent liquidations. The feedback is always the same: he’s knowledgeable, approachable, and a huge help to clients during challenging times.”

Often we speak to potential clients that are in the fortunate position that they need a solvent liquidation to take their money out tax efficiently and/or formally wind down their business once they have sold/completed the trade of their business. At the other end of the spectrum we deal with those that cannot trade on due to insolvency, often running out of cash. In both situations we deal professionally and honestly with potential clients to see what options they have and whether there is an alternative, better option, than a formal insolvency procedure.  Sometimes these options will involve using BRI Business Recovery and Insolvency and sometimes they won’t.  We are always looking for the best outcome for the client, not the best outcome for BRI.  Please do reach out if you are unsure of your options, it doesn’t mean you have to instruct us.

“I recently had the pleasure of working with BRI during an incredibly challenging time, as I explored the possibility of entering my company into Creditor Voluntary Liquidation.

The situation was complicated due to the involvement of another director with whom my relationship had broken down, making the process anything but straightforward. From our first conversation, the team at BRI demonstrated a deep understanding of the issues at hand and were excellent at clearly explaining the different options available to me.

What really stood out was their willingness to go the extra mile. They engaged with other parties to try and reach a fair and amicable solution, and provided regular updates with myself and my accountant. They made sure I understood exactly what was happening at each stage and were always available to offer advice and reassurance.

I would wholeheartedly recommend the services of BRI to anyone in a similar position.”

“Thank you very much on behalf of us all for your company’s very professional approach over the last few months.”

With our decades of experience and highly competent staff, we believe that professionalism underpins all of the work that we do for our clients, whether that be providing practical advice to the directors to support them in putting their struggling businesses on the road to recovery, or enabling clients to liquidate their solvent companies in the most tax-efficient way.

Whilst we very often receive a messages of gratitude upon completing our work, it’s especially welcome when clients recognise the quality of the service that we provide, in their feedback. The above comment – received from the director of a company that we’d help place into members voluntary liquidation – reflects the range of skills that we were able bring to this case, in particular, our overall efficient handling of the liquidation including the all-important timely distribution of the shareholders’ funds.

In this case, the company’s circumstances were relatively unusual in that the largest shareholder was deceased and his estate was still in the process of being dealt with by a solicitor. This had a number of important, potential implications for our appointment, however, by engaging with all of the involved parties in a proactive manner right from the start, and providing expert guidance and clear explanations to queries, we were able to resolve any possible complications and secure our appointment without undue delay.

During the weeks that followed, the shareholders had a number of questions regarding the ongoing process. We dealt with all of their queries promptly and always with an awareness that – like the vast majority of our clients – the shareholders had no previous experience of liquidation, and therefore clear, jargon-free communication was crucial. At BRI, giving consistently excellent customer service is our top priority, after all – although well-trained and technically-competent staff are vital – clients will invariably judge a business’ professionalism based upon how they are treated and how quickly their needs are met.

As insolvency practitioners, our role goes beyond providing advice – we also offer comprehensive support to our clients throughout the process. So, it was rewarding to receive some positive feedback from two directors after successfully concluding the solvent liquidation of their company. It’s satisfying to know that our efforts helped guide them through a smooth transition.

“We would like to extend our sincere thanks to you and your team for your exceptional professionalism in managing the liquidation of our company. The process has been carried out with remarkable efficiency and expertise, and we truly appreciate the dedication and skill demonstrated throughout. Your efforts have made this experience seamless, and we are genuinely grateful for the support provided.”

“I felt compelled to send this email after several conversations recently when you have time and time again been such a help in the liquidation of my company.

After 25 years, coming to terms with the fact that my business could no longer continue was traumatic to say the least, and the knowledge that this unknown process lay ahead was so unbelievably stressful.

Your help, advice, input, and explanations every step of the way has been invaluable and although this is not an easy process and it is still ongoing, I genuinely don’t know how on earth I would have managed without the BRI Team.

The Client

The above testimonial is from a director of a publishing company (“the company”) that specialised in advertising. BRI met with the director following an introduction from their accountant.

Prior to meeting with BRI, the director, like a lot of other directors we meet, had worked really hard to try and improve the financial position of the company (relocating to smaller premises, reducing employees, looking at new ways to improve turnover to mention a few). However, despite the best efforts of the director and the remaining employees, it was clear to the director that the position would not improve and that there was no further changes that could be made to try and improve the position.  The effects of the Covid-19 Pandemic and the challenge of adapting to altered customer demands had significantly impacted the company’s turnover and the position could not be recovered.

At BRI we understand how difficult this process is for all stakeholders and so it is important to ensure that those impacted by an insolvency process are given opportunities to ask questions in order to feel totally comfortable with the process that will be undertaken.  All clients and stakeholders are supported by two experienced BRI team members to ensure that they always have a point of contact if they have an urgent query or just need some reassurance and/or support.

Liquidations are a complex process in that the Insolvency Act 1986 has the exact same provisions and processes for both a public limited company (listed on the Stock Exchange) and small companies with two directors and shareholders.  We appreciate that directors are not familiar with the legislation and the various technical hoops a company must go through to be wound up.    Consequently, it’s always great when directors and members say “.. thank you all for guiding us through the liquidation process and making it timely, smooth and painless”.  For our team, it doesn’t get much better than that.